Return Policy

Warranty/Returns

Definition:
Peninsula Star Cycle’s warranty policy covers our products for 12 months* from the purchase date Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

Restrictions and exceptions:
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;

• DVDs

NOTE: These products are still guaranteed under the Trade Practices Act 1974.

30-day Right of Return Policy

If you’re not 100% completely satisfied with your purchase we will happily accept your return and provide you with one of the following options, a store credit or full refund to the value of the product’s purchase price, or an exchange. With our 30-day right of return policy there are no special catches or exceptions, it’s extremely simple! All we ask is that you send the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in.

- You can return your purchase for up to 30 days from the purchase date.
- Products must be unused and in the same condition as when you received them and in the original box and/or packaging.

1. Please include a note stating the purchaser’s name, address, e-mail address and order number if known. 
2. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.
3. Send returns to:

Peninsula Star Cycles 48 Playne Street, Frankston VIC 3199

4. Keep a record of your shipment until you have received your replacement, credit or refund.

For additional information on our return policies, please contact our Customer Service department at 03 9783 2266, or e-mail us at peninsulastar@westnet.com.au